Returns & Exchanges

Optimaz International accept returns due to any of the following reasons:

Manufacturing defect
Optimaz International do not cover damage caused by normal wear and tear, accident, improper care or cleaning, non-standard usage or negligence. If you receive a defective product due to workmanship or material, please email us at sales@optimaz.com within 3 business days from the day you received the product for further assistance. Returned goods must be in the same state as received and contents complete. If returned goods are found to be in working condition, buyer is to pay for the postage for the goods to be returned to the buyer. Buyer is to pay shipping costs and I will be most glad to give you a full refund which will be issued on receipt of goods.

Wrong item shipped/missing item
If you received a product that is not what you have ordered, or missing something from your order, please email us at sales@optimaz.com within 3 business days from the day you received the product for further assistance.